Refund Policy

The Bar Soap Company
Refund Policy

We want you to feel confident ordering from us. Because soap, lotion, and lip balm are personal-care products, opened or used items cannot be returned.

1. Unopened Returns
   Unused and unopened products in their original packaging may be returned within 30 days of delivery. Customers are responsible for return shipping unless the item arrived damaged, incorrect, or defective. Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges are not refundable.

2. Damaged, Missing, or Incorrect Orders
   If your order arrives damaged, incomplete, or incorrect, email us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate replacement or refund at no additional cost.

3. Opened or Used Products
   For health and hygiene reasons, we cannot accept returns or issue refunds for products that have been opened or used. If you believe a product is defective, contact us so we can review the issue.

4. Scent Preferences
   Fragrance is personal, so we cannot accept returns solely because a customer does not prefer a scent. Product pages include scent descriptions to help you choose before ordering.

5. How to Request Help
   Email thebarsoapwm@gmail.com with the subject line “ORDER HELP” followed by your order number. Include a description of the issue and any relevant photos. We aim to respond within one to two business days.

Last updated: August 11, 2026.